Customer Support

Thank you for using Microsoft Hardware products!
Need to send your Microsoft Hardware products for warranty servicing or exchange? Please follow the following steps:

1. Ensure you have the original purchase receipt for your Microsoft Hardware product.
2. Check the warranty period of your product in the table below
3. Contact your local Microsoft Hardware distributor or email our help desk at
   seacare@microsoft.com

Local Distributor

Astrindo Starvision
Ruko Mangga Dua Square Blok G No.27
Jl.Gunung Sahari Raya No.1
Jakarta Utara 14420, Indonesia

Tel : 62-21-62311331

Or email: seacare@microsoft.com

Warranty Period

Microsoft Hardware Product	Warranty Period
Microsoft game controller devices (eg. Xbox 360 Controller for Windows)	90 Days
Comfort Optical Mouse 3000 Wireless Optical Mouse 1000 Basic Mouse Basic Notebook Optical Mouse Compact Optical Mouse Mobile Optical Mouse Notebook Optical Mouse Optical Mouse by Starck Standard Wireless Optical Mouse Wheel Mouse Wheel Mouse Optical	Two years
Wireless Laser Mouse 6000 Wireless Optical Mouse 5000 IntelliMouse® Optical IntelliMouse Pro IntelliMouse with IntelliEye Trackball Explorer Wireless IntelliMouse Explorer IntelliMouse Explorer for Bluetooth Wireless IntelliMouse Explorer with Fingerprint Reader	Five years
All other Microsoft mouse devices not listed above. All other Microsoft Hardware devices (including Microsoft keyboards and desktop sets)	Three years

Please refer to this PDF for full warranty terms and conditions.